We are Portland, Maine's Non-Profit Bike and Gear Shop - Located at 155 Washington Ave, Portland, ME

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Returns Refunds & Shipping

Return & Refund Policy:

Ketcha Outdoors dba Portland Gear Hub guarantees all NEW merchandise we sell to be free of manufacturing defects and will accept any defective item for refund or exchange. Unwashed, unworn, unused or defective merchandise may be returned within 10 days after purchase for an exchange or refund. Merchandise received after 10 days can be returned for only exchange or online store credit. Merchandise received for return after 30 days will only be accepted at our discretion for either exchange or store credit.

Please note: This only applies to NEW products and all products must be returned in their ORIGINAL condition, with tags still attached.

Ketcha Outdoors dba Portland Gear Hub has a strict NO RETURNS policy on USED products, including CONSIGNMENT products. All used products are sold as-is and where-is with no guarantee of the product’s performance or offer to ship or transport the product to the buyer.

Please Note: We do not accept returns on products that were not purchased via this website.


Shipping Policy:

Ketcha Outdoors dba Portland Gear Hub does not offer shipping on any purchases made from any sales channel, including this website. All purchases must be picked up in person at our retail location at 155 Washington Ave Portland ME 04101. Proper ID and presentation of the card used for payment will be required for pickup of any and all purchases.