Return & Refund Policy:

Ketcha Outdoors dba Portland Gear Hub will accept unused or defective merchandise returns within 14 days after purchase for an exchange or refund. Merchandise received after 14 days can be returned for only exchange or online store credit. 

Please note: This only applies to NEW products and all products must be returned in their ORIGINAL condition, with tags still attached.

Ketcha Outdoors dba Portland Gear Hub has a strict NO RETURNS policy on USED products, including CONSIGNMENT products. All used products are sold as-is

Classes cannot be refunded within 7 days of the start date or after the class has begun.

If you can no longer attend the class you signed up for and it is within 7 days of the start date, you can receive credit for a future class. 

We cannot process a refund or transfer credit after the class has begun.

Shipping Policy:

Ketcha Outdoors dba Portland Gear Hub offers shipping on select merchandise, through our website. We ship via USPS weekly on Wednesdays. We also offer local pick-up on items and for certain items will only offer local pick-up. To pick up a purchase ordered through our website, visit us at 155 Washington Ave, Portland, ME during our open hours: Tuesdays - Fridays 10AM - 6PM and Saturdays 10AM - 4PM.

Please bring a photo ID to pick up your purchases.